What's new in Qmatic Experience Cloud?

This page provides an overview of new features, improvements, and important updates in Qmatic Experience Cloud. It is updated with each release and is primarily intended for administrators and advanced users.

For a high-level summary of each release, see our Product Updates on the Qmatic website.

December 2025 release

New features and improvements

• Visit recycle notifications – Customers now receive an automatic SMS or email notification if they miss being called and their visit is recycled by staff. This ensures customers understand that they remain in the queue and will be called again shortly, reducing uncertainty and improving the overall service experience. See Visit notifications.

• Marks configuration in Check-in – You can now require Marks to be added during check-in. This gives organizations greater control over how visit details are captured and ensures consistent tagging for analytics, service segmentation, and journey tracking. See Marks options.

• Operations panel – Meter 2 can now be set to display Maximum serving time. You also have the option to display the visit history in the ticket list, where you can see all events associated with the visit/ticket. See Operations Panel settings.

November 2025 release

New features and improvements

• Staff can now book room resources when creating or managing appointments in Book and Plan. They can select a specific room or let the system assign one automatically, depending on how each service is configured. Room selection can also be shown or hidden per user through the new Room selection toggle in Personal settings. To learn more, see User guide: Book view and Booking type options.

September 2025 release

New features and improvements

• Manage customer data collection settings – Administrators can now control which customer data fields are required, optional, or hidden across QEC applications. This makes it easier to align data collection with your organization’s privacy policies and legal requirements.

  Configuration is done centrally in the Personal Data Management application and applies globally across supported touchpoints, including Check-in and Serve. See Personal Data Management.

• Custom URL support in Serve view – You can now configure a Custom URL that automatically opens in a new browser tab when a visit is called in the Serve view. The URL is defined as a template and enables integration with external systems such as CRM platforms. See Customer info handling.

• Add Marks as Visit Details to track customer journeys – Marks are now available in Check-in, not just in Serve. Marks can be used to segment visits, track appointment types, and improve reporting. See Marks options.

• SLA alerts across branches and queues – SLA alerts now support multiple branches and queues, giving organizations greater flexibility in service monitoring. The updated UI makes it easier to configure alerts across all branches and services.

July 2025 release

New features and improvements

• Star Printer Reception CloudPRNT support – Reception printers can now be connected directly to Qmatic Experience Cloud using Star’s CloudPRNT technology. This eliminates the need for local PCs or tablets, making the setup process simpler and reducing maintenance overhead.

• "Sticky" filter preferences in Book & Plan – Filter settings are now saved automatically. When switching tabs or returning later, your filters remain in place, making everyday work faster and easier for users who focus on specific teams, branches, or services.

Bug fixes and security updates

• Appointments: Book app migrated to Vue 3

  The appointment booking app has been upgraded to Vue 3, improving performance, stability, and maintainability. Minor UI/UX enhancements are included.

April 2025 release

New features and improvements

• Rich text editor for service descriptions – You can now format your service descriptions using headings, lists, links, and more. This improves readability and helps customers understand what they’re booking. The character limit for service descriptions has been increased, giving you more flexibility. See Change service description in the online booking.

• Booking limit – You can now limit how many appointments can be made using the same phone number. See Limit number of appointments per customer.

Accessibility and compliance updates

• Updated accessibility statements for Check-in and Serve in accordance with WCAG 2.2. See Qmatic accessibility statements.

Bug fixes and security updates

• Stability and security improvements in administration and configuration.

March 2025 release

New features and improvements

• Online Booking – 19 new languages supported, including Arabic, Hindi, Japanese, and Vietnamese. Languages can be enabled via Localization.

• Visit Manager

  • New option to filter branches and schedule branch publishing for off-hours. View publish status on branch level. See Schedule publishing of branches.

• Check-in

  • Appointments can now be searched by customer's date of birth (formats: YYYY-MM-DD or YYYYMMDD).

  • Warnings for early and late check-ins – If a customer checks in very early or late, you can show a warning message to staff who is checking in the customer. Once configured, you can see the early and late labels in the appointment list. See Warnings for early and late check-in.

  • Display a warning to notify staff members of visit limit. See Set limit for max number of visits for a service.

• Serve

  • Enhanced user mapping features, see Map users to branch and counter (Serve view).

• Plan – A new icon in the calendar indicates Outlook sync status. See Outlook sync statuses in Plan view.

• Notifications

  • Email notifications can be sent to the primary resource when their customer has arrived. See Notify staff that appointment customer has arrived.

  • Appointment notifications can now include a custom third-party URL (e.g. for rescheduling). See Variables for appointment notifications.